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Can I refuse return on eBay?
You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Select Decline return.
What happens if you don’t return an item on eBay?
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing. Here’s everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn’t want the item anymore.
How long does a eBay buyer have to return an item?
If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee.
How long does the seller have to issue a refund?
DANIELLEM: Is there a time limit for sellers to issue a refund for a seller fulfilled return? My return policy states that refunds are issued within 5 days of receiving the return.
How long does a buyer have to request a return?
On most items, the standard return period is 30 days from the estimated date of delivery.
How do refunds work on eBay?
Here’s how the seller may respond: Accept your return request and offer a full refund “ You’ll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping.
What happens to seller when eBay refunds?
If we determine that the seller did not meet their return requirements: The buyer will receive a refund for the full cost of the item and original shipping, and. The seller will be required to reimburse eBay for the amount of the refund, and. The buyer may not be required to return the item.
How do I get a refund on eBay if I never received an item?
Report an item that hasn’t arrived through My eBay
- Go to Purchase history – opens in new window or tab.
- Select More actions beside your item and then I didn’t receive it.
- Tick the box beside I want a refund or I want the item.
- You have the option of adding a message to the seller.
- Select Send request.
Why can’t I refund buyer on eBay?
Why didn’t I receive my payout? Once eBay initiates your payout, it typically takes your bank 1-3 business days to settle the funds into your checking account. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute.
Do I get eBay fees back after refund?
EBay Policy Refunding a buyer on eBay does not automatically get you back the money you paid in fees relating to the sale. The only way to get this money back is to open a case in eBay’s Resolution Center.
How do I do a complete refund on eBay?
To give a full refund:
- Go to your Returns dashboard.
- Select View return details beside the item.
- Select Give a full refund and then Continue.
- On the next page you’ll see the refund amount. Select Refund the buyer.
How do I request a cancellation on eBay?
- Go to Purchase history – opens in new window or tab and find the order you want to cancel.
- Select the More actions dropdown menu and select Contact seller.
- Choose Request to cancel this order, then Contact the seller.
- Explain to the seller why you need to cancel, and select Send.
Can you cancel eBay order as seller?
In Seller Hub, go to Orders – opens in new window or tab; or in My eBay, go to Sold – opens in new window or tab. Find the order you want to cancel, and from More actions, select Cancel this order. Choose a reason for the cancellation and then select Continue to finish.
Can I cancel eBay order if buyer hasn’t paid?
Members must pay for the items they win or commit to buy on eBay within 4 calendar days. Instead, orders can be canceled if a buyer hasn’t paid within 4 calendar days. If you still have open unpaid item cases, you have 36 days from the date they were opened to close them.
Can I relist a sold item on eBay if buyer hasn’t paid?
Always Relist If one person bought the item, it’s likely another buyer will want it as well. Nonpaying customers are, regrettably, a part of doing business so don’t take it personally. Once you see the Final Value Fees have been credited to your account, relist the item.
What happens if you win a bid on eBay but don’t pay?
Buying an item or bidding on an auction on eBay is a commitment to complete your purchase. Even if you changed your mind or want to cancel your order, you need to pay for your item. If you don’t pay for your item within 4 calendar days, the seller can cancel your order starting on day 5 and you won’t receive the item.